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Frequently Asked Questions

Shipping Information

Our shipping policies are customer-friendly to ensure your wool products reach you safely and quickly. We partner with trusted carriers to deliver your items securely, with options for tracking and expedited shipping services.

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We use Biodegradable and Home Compostable | EN13432 Certified | Sustainable | Zero Waste | Postage Bags | Plastic Free. Made From Plant Materials. Alongside our outer recyclable carboard box. 

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Product Care Tips

Taking care of your wool products is essential for maintaining their quality and longevity. Follow our expert tips on washing, drying, and storing wool items to preserve their softness, shape, and color.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, our customer service team is here to assist you. Learn more about our hassle-free return and exchange process. by contacting us. Most items acceptable for return as long as all labels are still attached and no evidence of being pre-worn.

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